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With the current avenues of communication between businesses and customers, there’s never been a better time to foster customer engagement. Let’s look at why it’s important to keep your business listings up-to-date. Businesses now have unprecedented reach to their customer base. They
Mystery Shopping and Audits are very different services, each with their own benefits. The services can be easily confused and sadly, sometimes they are combined. As Australia’s leading mystery shopping and customer satisfaction provider, Above Benchmark carefully designs all of our programs around
“What is Sassie mystery shopping?” We receive a lot of enquiries from mystery shoppers and clients asking what Sassie and Presto are and what our connection is to them. Quite simply, Sassie and Presto are mystery shopping software programs. While some Mystery Shopping
Almost everyone is familiar with mystery shopping, but a good mystery shopping program goes far beyond the mystery shop itself. Many businesses value their mystery shopping program only as a way to understand what’s going on at individual locations. Having feedback on which
Today is International Women’s Day, a very special day when Above Benchmark celebrates the women who play an integral role in our business. Our network consists of incredible and accomplished women, from our CEO, to our administration and HR teams, mystery shoppers, clients,
We’re often asked how to successfully launch a mystery shopping program. Getting the launch right is just as important as the program design. Through our mystery shopping programs, Above Benchmark enjoys assisting businesses to develop a deeper understanding of their customers’ experiences. Our
We often get asked, “How much money do Mystery Shoppers make?” The payment for mystery shopping jobs varies and depends on the amount of work involved. Generally, mystery shopping jobs (or secret shopping jobs) pay between $15 and $30. The majority pay around
Mystery Shopping has long been the gold standard for assessing and building a customer experience strategy in many different types of businesses, from retail to hospitality and even B2B. What you may not have realised is the extent that mystery shopping helps business
It seems like just yesterday we at Above Benchmark were celebrating a new calendar year, with new clients and exciting prospects. Now June sees us preparing for another fresh start, EOFY, and the new financial year. Even in our Mystery Shopping industry, which
