With incredibly flexible survey and reporting software the uses and possibilities are endless. If you aren’t quite sure what you need, let’s start by asking these key questions.
Whose feedback would you like? Our professional Mystery Shoppers? Your own customers, clients, your database or even your staff? Is this a survey for the public? Whose feedback or opinion matters for your project?
Do you want a summary of an experience? Maybe you’d like a better understanding of shopping habits? Perhaps you are after the inside scoop from your competitors for analysis. From employee satisfaction surveys, customer satisfaction surveys, mystery shopping visits, phone calls or website feedback and everything in-between- we need to know what the surveys is measuring.
How do you plan on delivering your survey? Our surveys are incredible flexible and there are numerous ways they can be accessed. They can be completed online with a personal log-in, sent via email with a web link, accessed via a QR code scanned with a Smartphone, delivered through a newsletter, printed in a magazine, linked with a Facebook ad or you can load up a survey to an iPad or tablet and go door to door or have your staff survey customers or clients for a personalised approach.
Why will this information help you? How to you plan to use the information to grow your business? Knowing what you’d like to do with the results better enables us in the design process.
We build relationships with our clients and look after them every step of the way. Here’s how we do it.