Simple and effective tools to measure your customer or client satisfaction.
What they really do for your business
Your customers are your greatest source of learning! They already do business with you and they know what you need to do to get more of their business. Let's ask them and and tap into this valuable asset.
Keeping an existing customer is great, but the key to growth is through referrals. Find out if your customers are promoting your business or doing it damage.
Better service creates repeat business and you can go an extra step and offer a coupon, incentive or discount to thank customers who complete your survey.
Reduce harmful and public social media reviews by asking your customer to rate your service before they vent publicly. You'll have the chance to contact them and fix the issue before it goes public.
We can help you launch your very own Customer Satisfaction program in just 4 simple steps. This is how we do it:
Understanding your needs and industry is the first important step
We'll then expertly design your very own survey and custom reporting platform
We'll give you weblinks & QR codes to get your survey out there
We'll compile the results and upload them to your own reporting platform
If you're looking for someone to manage your Customer Satisfaction project for you, here's what you'll get with Above Benchmark.
Without a doubt, we use the best reporting software in the industry. It's powerful, flexible and easy to use. We can also customise it to your specific needs and avoid 'off the shelf' software restrictions.
We can display your Customer Satisfaction and Mystery Shopping data on the same reporting platform; view both side by side. Mainstream your reporting and save the time and effort.
You won't just get great software, you get personalised service and attention too. We're here to make it easy for you and your team and you'll always have our full support.
We've been designing surveys for over 13 years. There are lots of ways to ask the same question and it's vital to get it right in the initial setup.
We'll take care of all the fiddly admin tasks that you don't have time for. Survey changes, location changes, new managers and passwords etc. Just let us know what you need and we'll take care of it.
Don't want to log into the reporting area? We can set up automatic delivery of the reports you want and need and send them straight to your inbox.
Take our software for a free test drive. We've put together 3 demo surveys to show you just some of what is possible.
We’ve built our expertise with long term client relationships.
NVC partnered with Above Benchmark in 2016 to deliver client satisfaction surveys, including the NPS measurement for our vet clinic network. This deliverable not only gave our clinic’s clients a voice to communicate their level of satisfaction and other suggestions for our clinics, but also gave our clinics a much greater insight into the satisfaction of their clients. Not only does the NPS score give us an indication of client loyalty but it allows our clinics to benchmark themselves against each other. The cloud based reporting platform gives our clinics and management team daily refreshed reporting capabilities which ensures that any issues that appear to be trending or occurring frequently can be quickly rectified. We also found the ability to customise our reporting to suit our business requirements key to all the levels of our business enthusiastically adopting this platform.
Jen worked with us to develop a unique survey template for our cafe, encompassing all aspects of our business, from booking the reservation right through to the end of service. During the design process she suggested we implement several new standards. One suggestion was to personalise the telephone experience when a customer called to make a reservation, by using their name in the farewell. Although I was a somewhat hesitant, we implemented the change and just days after we received a glowing review on Urbanspoon, proving how something so small could make such a big impact to a customer. We are very appreciative of the independent advice that Jen and the team at Above Benchmark provide and we find their services extremely valuable to our growth.