Find out how your business can benefit

What Customer Satisfaction Surveys really do for your business

01.

Real live feedback

Your customers are your greatest source of learning! They already do business with you and they know what you need to do to get more of their business. Let’s ask them and and tap into this valuable asset.

02.

Net Promoter Score®

Keeping an existing customer is great, but the key to growth is through referrals. Find out if your customers are promoting your business or doing it damage.

03.

Create repeat business

Better service creates repeat business and you can go an extra step and offer a coupon, incentive or discount to thank customers who complete your survey.

04.

Find out first

Reduce harmful and public social media reviews by asking your customer to rate your service before they vent publicly. You’ll have the chance to contact them and fix the issue before it goes public.

We can help you launch your very own Customer Satisfaction program in just 4 simple steps

Step 1

Research

Understanding your needs and industry is the first important step.

Step 2

Design

We’ll then expertly design your very own survey and custom reporting platform

Step 3

Distribute

We’ll give you weblinks & QR codes to get your survey out there

Step 4

Deliver

We’ll compile the results and upload them to your new reporting platform

If you’re looking for someone to manage your Customer Satisfaction project for you, here’s what you’ll get with Above Benchmark

The Best In Reporting

Without a doubt, we use the best reporting software in the industry. It’s powerful, flexible and easy to use. We can also customise it to your specific needs and avoid ‘off the shelf’ software restrictions.

Service and Support

You won’t just get great software, you get personalised service and attention too. We’re here to make it easy for you and your team and you’ll always have our full support.

We'll Do All The Admin

We’ll take care of all the fiddly admin tasks that you don’t have time for. Survey changes, location changes, new managers and passwords etc. Just let us know what you need and we’ll take care of it.

Multiple Services

We can display your Customer Satisfaction and Mystery Shopping data on the same reporting platform; view both side by side. Mainstream your reporting and save the time and effort.

Expert Survey Design

We’ve been designing surveys for over 18 years. There are lots of ways to ask the same question and it’s vital to get it right in the initial setup.

Auto Report Delivery

Don’t want to log into the reporting area? We can set up automatic delivery of the reports you want and need and send them straight to your inbox.

Test it for yourself!

Take our software for a free test drive. We’ve put together a demo survey to show you just some of what is possible.

Just some of the industries we can help

From retail, hospitality, beauty, entertainment, health services and everything in-between, there isn’t an industry we can’t design a solution for.

What our clients say