Customer Satisfaction - Above Benchmark

Find out how your business can benefit

What Customer Satisfaction Surveys really do for your business

01.

Real feedback

Your customers are your greatest source of learning! They already do business with you and they know what you need to do to get more of their business. Let’s ask them and and tap into this valuable asset.

02.

Net Promoter Score®

Keeping an existing customer is great, but the key to growth is through referrals. Find out if your customers are promoting your business or doing it damage.

03.

Create repeat business

Better service creates repeat business and you can go an extra step and offer a coupon, incentive or discount to thank customers who complete your survey.

04.

Find out first

Reduce negative reviews by asking your customer to rate your service before they vent publicly. Our surveys offer a call-back option, giving your team an opportunity to contact unhappy customers before they do your business any damage.

We can help you launch your very own Customer Satisfaction program in just 4 simple steps

Step 1

Research

We’ll research your business and industry so we have a perfect understanding of what you need

Step 2

Design

We’ll then expertly design your very own customer satisfaction survey and custom reporting platform

Step 3

Distribute

We’ll give you weblinks & QR codes to get your survey out there

Step 4

Deliver

We’ll compile the results and upload them to your new reporting platform

If you’re looking for someone to manage your Customer Satisfaction project for you, here’s what you’ll get with Above Benchmark

The Best In Reporting

Without a doubt, we use the best reporting software in the industry. It’s powerful, flexible and easy to use. We can also customise it to your specific needs and avoid ‘off the shelf’ software restrictions.

Service and Support

You won’t just get great software, you get personalised service and attention too. We’re here to make it easy for you and your team and you’ll always have our full support.

We'll Do All The Admin

We’ll take care of all the fiddly admin tasks that you don’t have time for. Survey changes, location changes, new managers and passwords etc. Just let us know what you need and we’ll take care of it.

Multiple Services

We can display your Customer Satisfaction and Mystery Shopping data on the same reporting platform; view both side by side. Mainstream your reporting and save the time and effort.

Expert Survey Design

We’ve been designing surveys for over 20 years. There are lots of ways to ask the same question and it’s vital to get it right in the initial setup.

Auto Report Delivery

Don’t want to log into the reporting area? We can set up automatic delivery of the reports you want and need and send them straight to your inbox.

Test it for yourself!

Take our software for a free test drive. We’ve put together a demo survey to show you just some of what is possible.

Test drive a survey

Just some of the industries we can help

From retail, hospitality, beauty, entertainment, health services and everything in-between, there isn’t an industry we can’t design a solution for.

What our clients say

Jen worked with us to develop a unique survey template for our cafe, encompassing all aspects of our business, from booking the reservation right through to the end of service. During the design process she suggested we implement several new standards. One suggestion was to personalise the telephone experience when a customer called to make a reservation, by using their name in the farewell. Although I was a somewhat hesitant, we implemented the change and just days after we received a glowing review on Urbanspoon, proving how something so small could make such a big impact to a customer. We are very appreciative of the independent advice that Jen and the team at Above Benchmark provide and we find their services extremely valuable to our growth.

NVC partnered with Above Benchmark in 2016 to deliver client satisfaction surveys, including the NPS measurement for our vet clinic network. This deliverable not only gave our clinic’s clients a voice to communicate their level of satisfaction and other suggestions for our clinics, but also gave our clinics a much greater insight into the satisfaction of their clients. Not only does the NPS score give us an indication of client loyalty but it allows our clinics to benchmark themselves against each other. The cloud based reporting platform gives our clinics and management team daily refreshed reporting capabilities which ensures that any issues that appear to be trending or occurring frequently can be quickly rectified. We also found the ability to customise our reporting to suit our business requirements key to all the levels of our business enthusiastically adopting this platform.

Since working with Jen Wells and the team at Above Benchmark we have been able to engage with our teams much more effectively regarding customer service levels. We have been able to strengthen our customer service standards and measure them so much more than we could have ever done ourselves. Attention to the key elements of our customer service standards that support our brand promise is possible now with the reporting tools provided to us, thanks Jen!

The Yiros Shop partnered with Above Benchmark in 2018 for our Mystery Shopping Program. It’s one of the best tools to manage my businesses. The reporting is really in depth and can be customised to like needs. In the first few months, we’ve already implemented several changes that have helped improve our customer satisfaction. We are now getting consistent results across all of our restaurants. I highly recommend using their services!

Jen Wells is one of those amazing people whose passion for what she does translates into outstanding attention to detail and a fierce dedication to achieving the best possible results for her clients. Jen designed and implemented an automated online assessment tool for me that not only looks good but has all the functionality I wanted. I highly recommend Jen and Above Benchmark to anyone who wants to create exceptional outcomes in customer service.

The Above Benchmark team has helped us significantly improve customer experience and engagement. They’re so much more than a standard mystery shopper company – they go above and beyond working with clients to ensure they are using the service to its potential. Thank you so much Jen and crew!

Above Benchmark really understands your business so that the mystery shopping actually adds value. We regularly receive detailed evaluations of a customer experience and meaningful results. The end result is fantastic. Our customers now have a better experience when dealing with our business. Above Benchmark is a valued 5 star business partner of Market Direct Campers.

The customised reporting and constant tweaking show the thoughtfulness of the Above Benchmark team and their commitment to our company in ensuring that the product is bespoke to our business. Above Benchmark are purpose-driven, and the detailed comments provide our managers with a realistic picture of the service we are providing for our customers. It is without hesitation that I have and will continue to recommend their services.

Customer Satisfaction Surveys Made Easy Simple and effective tools to measure your CLIENT or CUSTOMER satisfaction