A Mystery Shopping Evaluation will tell you how your team is performing against your own benchmarks. The results are detailed to explain exactly what happened.
Great customer service will not go unnoticed! You’ll have the ability to recognise and reward your team for providing great service. This will make everyone strive to succeed and get recognised.
Customers, clients and members love receiving personalised service and if you offer it, they will thank you with their loyalty.
Happier customers also spend more. If their needs are being met and exceeded it usually leads to spending more money with you instead of your competitors.
Mystery Shopping is a great tool for promoting consistency across multiple locations. Every staff member in each location will be working towards the same goal together.
A poor result on a mystery shopping evaluation is a clear opportunity to learn and do better. You now know exactly what to focus on and how. Poor results actioned correctly will grow and strengthen your business.
Understanding your needs and industry is the first important step.
We’ll then expertly design your survey and reporting platform.
Our skilled team of Mystery Shoppers will conduct your surveys.
We’ll compile the results and upload them to your reporting area.
To move forward we need to get 4 teams on the same page. We’ll make sure your goals are fair to your team and that our solution is fair to our Mystery Shopping team.
From retail, hospitality, beauty, entertainment, health services and everything in-between, there isn’t an industry we can’t design a solution for.