Improve your service & create loyal customers.
What a mystery shopping program really does and how your business can benefit.
A Mystery Shopping Evaluation will tell you how your team is performing against your own benchmarks. The results are detailed to explain exactly what happened.
Great customer service will not go unnoticed! You'll have the ability to recognise and reward your team for providing great service. This will make everyone strive to succeed and get recognised.
Customers, clients and members love receiving personalised service and if you offer it, they will thank you with their loyalty.
Happier customers also spend more. If their needs are being met and exceeded it usually leads to spending more money with you instead of your competitors.
Mystery Shopping is a great tool for promoting consistency across multiple locations. Every staff memebr in each location will be working towards the same goal together.
A poor result on a mystery shopping evaluation is a clear opportunity to learn and do better. You now know exactly what to focus on and how. Poor results actioned correctly will grow and strengthen your business.
We can get you started with your own program in just 4 easy steps
Understanding your needs and industry is the first important step.
We'll then expertly design your survey and reporting platform.
Our skilled team of Mystery Shoppers will conduct your surveys.
We'll compile the results and upload them to your reporting area.
What makes Above Benchmark the best choice for your Mystery Shopping needs?
We make sure to ask the right questions to get the results you need, while considering what is fair to your staff and realistic for our shoppers.
We know how busy you are so we make reporting easy, automate the delivery and plan out the entire calendar year so you can get on with it and leave the rest to us.
Our software is powerful, flexible, reliable, secure and easy to use. Our tech team keeps up with trends and ensures we move with technology.
For over 16 years we've been helping our clients grow. We’ve worked with company owned and franchised businesses of every shape, size and industry.
Your details, objectives and monthly scenarios are all well protected and confidential if you join our team. You certainly don't want your competitors or the general public stumbling on to your agenda and service guidelines which is why we go to great lengths to protect it for you.
Every shopper for every survey is hand chosen by our expert Scheduling Team. Registered shoppers have to apply for surveys and we choose who is the best candidate according to your needs. We also have a strict stand-down period to ensure shopper rotation so you have fresh faces and feedback.
Our Quality Control Team is based here in Australia and are experts at what they do. They read and analyse every report to ensure its an accurate and detailed account before your staff see it.
Satisfaction is not enough, we want our clients to be delighted with our services. Our reputation is built on trust and quality. Be assured, if you aren't happy, we'll fix it. Not a problem.
To ensure the success of your Mystery Shopping Program we’ll bring the following key elements together. Great programs are about balance and this is our speciality.
We'll help identify your needs, what you want to achieve and wha't you've already tried. We're here to help you figure it out.
We'll then ask; is the project fair to your team? Are they going to love and support it? We want your team on board!
Is this realistic? Is the shopper payment fair for the expectations? How can we attract the best shoppers for your project?
From retail, hospitality, beauty, entertainment, health services and everything in-between, there isn't an industry we can't design a solution for.
Overall our experience with Above Benchmark has been great!
They are very very knowledgeable and have made excellent suggestions for our Mystery Shopping program.
Jen and the team are very approachable and they are always available when we need them.
I have had the pleasure of utilising the mystery shopping resources of Above Benchmark in NSW and WA for GJ Gardner Homes. I was impressed by the professionalism of Jen and her team, and the results have provided valuable insight for the GJ Gardner Homes franchisees. I have no hesitation in recommending Above Benchmark for Mystery Shopping assignments.