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When a potential customer calls your business, that first impression can make all the difference. Every ring is a revenue opportunity, and how your team answers can determine whether it turns into a sale or a missed chance. Whether your phones are answered
In any sales or service environment, one of the most underutilised opportunities is the add-on. Too often mistaken for sales in its pushiest form, the act of suggesting an additional product or service is actually an art. When practiced with the right intent,
When we talk about customer service, the spotlight almost always shines on staff. Baristas, cashiers, waiters, sales assistants, beauty therapists, call centres, all trained to greet us with enthusiasm, answer our questions, solve our problems, and go the extra mile. But there’s another
Every October, companies around the world pause to recognise one of the most integral parts of their business: their customer service teams. From October 6th, Customer Service Week is a dedicated time to shine a spotlight on the people who keep customers happy,
In the mystery shopping industry, the pursuit of excellence hinges on more than just gathering data, it demands a meticulous approach that puts the customer at the centre. At Above Benchmark, our passion is helping clients achieve customer service excellence. We have crafted
Businesses striving to differentiate themselves must gain a clear, unbiased understanding of how their service performs from the customer’s perspective. This is where mystery shopping comes into play: establishing a benchmark and consistently measuring the service. But from all the market research tools
Occasionally one of the news programs will run a story on Mystery Shoppers, saying how it’s easy money, quoting three-figure payments and generally making us wonder why Gina Reinhardt bothers with mining when you can get paid to shop. So if it’s not
At Above Benchmark, our mystery shoppers are the cornerstone of everything we do. We understand the vital role they play in providing valuable insights and feedback that help our clients improve their customer experience. As the most respected mystery shopping provider in Australia,
Everyone knows the tangible benefits of a Mystery Shopping Program. Every month, our clients and their team receive their mystery shopping report and reflect on the feedback, drawing comparisons to their other locations/franchises and their mystery shopping reports. It is immensely helpful to have
