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set benchmarks to drive customer service excellence

Set Benchmarks to Drive Customer Service Excellence

Delivering outstanding customer service is crucial to retaining customers and gaining a competitive edge in today’s market. So how can businesses ensure they consistently meet, and exceed, customer expectations? The answer lies in setting benchmarks for their customer service. This is the only

Mystery Shoppers look like regular customers

Everything you need to know about becoming a Mystery Shopper

Occasionally one of the news programs will run a story on Mystery Shoppers, saying how it’s easy money, quoting three-figure payments and generally making us wonder why Gina Reinhardt bothers with mining when you can get paid to shop. So if it’s not

Celebration culture celebrating business achievements and milestones

Celebration Culture: Acknowledging Business Milestones and Achievements

As a business, achieving longevity and success is a cause for celebration. At Above Benchmark, we are proud to announce our 22 years in the mystery shopping industry. It’s a significant milestone that reflects our dedication to providing exceptional service, delivering valuable insights

How to design a mystery shopping survey

How to Design a Mystery Shopping Survey

Designing a mystery shopping survey is a strategic process that requires careful planning and consideration. Think about when a customer comes into your business, what do you want them to experience? By following a systematic and introspective approach, businesses can create mystery shopping

A business owner showing customers some love

Show customers some love

Valentine’s Day is one of those holidays that gives consumers an excuse to spend money on gifts for their loved ones, but it also gives businesses a reminder to show their customers some love and extra attention too. In the same way that

Customer journey mapping

Mapping the Customer Service Journey

In today’s highly competitive marketplace, providing exceptional customer service is crucial for businesses to thrive and succeed. One effective strategy that companies utilise is customer service mapping. This approach involves analysing and visualising the entire customer journey to gain a deep understanding of