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As a mystery shopper, your ability to provide accurate, detailed, and objective reports is crucial to the success of the entire mystery shopping program. Your insights and experiences can greatly impact the businesses you evaluate, making it vital to ensure your reports are
At Above Benchmark, we are the customer service experts, providing customised mystery shopping programs to our clients for over two decades. We understand the pivotal role that mystery shopping plays in delivering exceptional customer experiences. With a steadfast commitment to our clients, we
So the company you work for has just launched a mystery shopping program and you want to know how to spot the mystery shopper. There will always be some Mystery Shoppers who are easy to spot. This happens for a variety of reasons,
Consistency is key to a successful mystery shopping program. We’re sure you will have noticed how good you feel after a workout. Sure your muscles ache a little, but you have put them to the test and feel strong. A week later and
As we enter the holiday season, businesses can seize a valuable opportunity to promote customer engagement and drive sales through the promotion of gift cards. In the lead-up to Christmas, team members should be promoting gift cards, not only to increase revenue but
Delivering exceptional customer service is a crucial component for success. Companies strive to find the delicate balance with their mystery shopping programs. They need to hold employees accountable for their performance, while also fostering an environment of continual improvement and forward momentum. However,
In order for mystery shopping programs to work, mystery shoppers must remain mysterious. Stating the obvious, right? But it can sometimes be challenging for mystery shoppers to maintain anonymity while conducting mystery shops. Mystery shoppers have the unique task of having to act
Every restaurant needs a mystery shopping program. Enjoying evenings at home have never been more achievable, with food delivery services and Netflix, so the advantage great face-to-face customer service gives a business has never been more important. How can noisy crowds, difficult parking,
Delivering outstanding customer service is crucial to retaining customers and gaining a competitive edge in today’s market. So how can businesses ensure they consistently meet, and exceed, customer expectations? The answer lies in setting benchmarks for their customer service. This is the only
