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Customer satisfaction is the key to the success of any business. Your happy customers aren’t just repeat customers, but also advocates for your brand, spreading positive word-of-mouth and attracting new customers. In order to gauge and improve customer satisfaction, businesses turn to customer
The best way to choose a mystery shopping program for your business is to do your due diligence and take into account more than just price when making your decision. A good mystery shopping provider should be transparent and reachable. The MSP should
In today’s competitive business landscape, Australian companies are continuously seeking effective strategies to boost revenue and profitability. One highly impactful approach to boost revenue is with a mystery shopping program. Rising interest rates are resulting in fewer customers and less growth. Therefore, it
The beginning of the new financial year marks a significant milestone for businesses and their stakeholders. It’s a time to reflect on the successes and challenges of the past financial year and set goals for the year ahead. You can simplify reflection by
As we celebrate our 21st year in the mystery shopping industry, we can’t help but reflect on how the industry has evolved since we first started. Changes include the rise of online shopping to the increasing importance of customer experience over standard service.
With the current avenues of communication between businesses and customers, there’s never been a better time to foster customer engagement. Let’s look at why it’s important to keep your business listings up-to-date. Businesses now have unprecedented reach to their customer base. They
Mystery Shopping and Audits are very different services, each with their own benefits. The services can be easily confused and sadly, sometimes they are combined. As Australia’s leading mystery shopping and customer satisfaction provider, Above Benchmark carefully designs all of our programs around
“What is Sassie mystery shopping?” We receive a lot of enquiries from mystery shoppers and clients asking what Sassie and Presto are and what our connection is to them. Quite simply, Sassie and Presto are mystery shopping software programs. While some Mystery Shopping
Almost everyone is familiar with mystery shopping, but a good mystery shopping program goes far beyond the mystery shop itself. Many businesses value their mystery shopping program only as a way to understand what’s going on at individual locations. Having feedback on which
Contact us today 1300 400 716
