Choosing a mystery shopping provider

How to choose the best mystery shopping provider

The best way to choose a mystery shopping program for your business is to do your due diligence and take into account more than just price when making your decision. A good mystery shopping provider should be transparent and reachable. The MSP should

boosting revenue with mystery shopping program

Boost Revenue with a Mystery Shopping Program

In today’s competitive business landscape, Australian companies are continuously seeking effective strategies to boost revenue and profitability. One highly impactful approach to boost revenue is with a mystery shopping program. Rising interest rates are resulting in fewer customers and less growth. Therefore, it

start the new financial year with a mystery shopping program

Start the Financial Year with Mystery Shopping!

The beginning of the new financial year marks a significant milestone for businesses and their stakeholders. It’s a time to reflect on the successes and challenges of the past financial year and set goals for the year ahead. You can simplify reflection by

Why it's important to keep your business listings up to date

Why it’s important to keep your business listings up to date

With the current avenues of communication between businesses and customers, there’s never been a better time to foster customer engagement. Let’s look at why it’s important to keep your business listings up-to-date.    Businesses now have unprecedented reach to their customer base. They

Clients arguing what to ask on a mystery shop

Mystery Shopping and Audits – which do you need?

Mystery Shopping and Audits are very different services, each with their own benefits. The services can be easily confused and sadly, sometimes they are combined. As Australia’s leading mystery shopping and customer satisfaction provider, Above Benchmark carefully designs all of our programs around

Confused Mystery Shopper

Sassie Mystery Shopping and Presto, what are they?

“What is Sassie mystery shopping?” We receive a lot of enquiries from mystery shoppers and clients asking what Sassie and Presto are and what our connection is to them. Quite simply, Sassie and Presto are mystery shopping software programs. While some Mystery Shopping

Above Benchmark Mystery Shopping

Mystery Shopping Program – Results and Data Interpretation

Almost everyone is familiar with mystery shopping, but a good mystery shopping program goes far beyond the mystery shop itself. Many businesses value their mystery shopping program only as a way to understand what’s going on at individual locations. Having feedback on which

International Women's Day

International Women’s Day

Today is International Women’s Day, a very special day when Above Benchmark celebrates the women who play an integral role in our business. Our network consists of incredible and accomplished women, from our CEO, to our administration and HR teams, mystery shoppers, clients,