Clients arguing what to ask on a mystery shop

Mystery Shopping and Audits – which do you need?

Mystery Shopping and Audits are very different services, each with their own benefits. The services can be easily confused and sadly, sometimes they are combined. As Australia’s leading mystery shopping and customer satisfaction provider, Above Benchmark carefully designs all of our programs around

Confused Mystery Shopper

Sassie Mystery Shopping and Presto, what are they?

“What is Sassie mystery shopping?” We receive a lot of enquiries from mystery shoppers and clients asking what Sassie and Presto are and what our connection is to them. Quite simply, Sassie and Presto are mystery shopping software programs. While some Mystery Shopping

Above Benchmark Mystery Shopping

Mystery Shopping Program – Results and Data Interpretation

Almost everyone is familiar with mystery shopping, but a good mystery shopping program goes far beyond the mystery shop itself. Many businesses value their mystery shopping program only as a way to understand what’s going on at individual locations. Having feedback on which

International Women's Day

International Women’s Day

Today is International Women’s Day, a very special day when Above Benchmark celebrates the women who play an integral role in our business. Our network consists of incredible and accomplished women, from our CEO, to our administration and HR teams, mystery shoppers, clients,

Teamwork is needed to plan and launch a mystery shopping program

How to Launch a Mystery Shopping Program

We’re often asked how to successfully launch a mystery shopping program. Getting the launch right is just as important as the program design.    Through our mystery shopping programs, Above Benchmark enjoys assisting businesses to develop a deeper understanding of their customers‘ experiences. Our clients are encouraged to take a holistic approach to market research, rather than viewing it as an independent activity.

How much do mystery shoppers make

How much money do Mystery Shoppers make? 

We often get asked, “How much money do Mystery Shoppers make?” The payment for mystery shopping jobs varies and depends on the amount of work involved. Generally, mystery shopping jobs (or secret shopping jobs) pay between $15 and $30. The majority pay around

Mystery Shopping during a pandemic

How Mystery Shopping helps business during the pandemic

Mystery Shopping has long been the gold standard for assessing and building a customer experience strategy in many different types of businesses, from retail to hospitality and even B2B. What you may not have realised is the extent that mystery shopping helps business

EOFY – Ending the Financial Year on a High Note

It seems like just yesterday we at Above Benchmark were celebrating a new calendar year, with new clients and exciting prospects. Now June sees us preparing for another fresh start, EOFY, and the new financial year. Even in our Mystery Shopping industry, which

Planning your Mystery Shopping program

What can you do to make this your company’s year?

What will the new year bring for you? That is a phrase we hear often in January and February, especially this year as everyone is keen to put 2020 behind them. After such bleakness, it’s exciting to think of the months ahead and