Mystery Shopping - Above Benchmark

Find out how Mystery Shopping can transform your business

What a mystery shopping program really does and how your business can benefit

01.

Be in the know

A Mystery Shopping Evaluation will tell you how your team is performing against your own benchmarks. The results are detailed to explain exactly what happened.

02.

Reward great service

Great customer service will not go unnoticed! You’ll have the ability to recognise and reward your team for providing great service. This will make everyone strive to succeed and get recognised.

03.

Improve loyalty

Customers, clients and members love receiving personalised service and if you offer it, they will thank you with their loyalty.

04.

Increase spending

Happier customers also spend more. If their needs are being met and exceeded it usually leads to spending more money with you instead of your competitors.

05.

Maintain consistency

Mystery Shopping is a great tool for promoting consistency across multiple locations. Every staff member in each location will be working towards the same goal together.

06.

Identify problems

A poor result on a mystery shopping evaluation is a clear opportunity to learn and do better. You now know exactly what to focus on and how. Poor results actioned correctly will grow and strengthen your business.

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and find out how you can get a Mystery Shopping Program that pays for itself and makes you more money

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We can get you started with a Mystery Shopping program in just 4 easy steps.

Step 1

Research

Understanding your needs and industry is the first important step.

Step 2

Design

We’ll then expertly design your survey and reporting platform.

Step 3

Fieldwork

Our skilled team of Mystery Shoppers will conduct your surveys.

Step 4

Deliver

We’ll compile the results and upload them to your reporting area.

What makes Above Benchmark the best choice for your Mystery Shopping needs?

Expert Survey Design

We make sure to ask the right questions to get the results you need, while considering what is fair to your staff and realistic for our shoppers.

Industry Leading Software

Our software is powerful, flexible, reliable, secure and easy to use. Our tech team keeps up with trends and ensures we move with technology.

Our Job Board is Confidential

Your details, objectives and monthly scenarios are all well protected and confidential if you join our team. You certainly don’t want your competitors or the general public stumbling on to your agenda and service guidelines which is why we go to great lengths to protect it for you.

Every Survey Passes Our Test

Our Quality Control Team is based here in Australia and are experts at what they do. They read and analyse every report to ensure its an accurate and detailed account before your staff see it.

We Make It Easy

We know how busy you are so we make reporting easy, automate the delivery and plan out the entire calendar year so you can get on with it and leave the rest to us.

Over 2 Decades of Experience

For over 21 years we’ve been helping our clients grow. We’ve worked with company owned and franchised businesses of every shape, size and industry.

We Choose Every Shopper

Every shopper for every survey is hand chosen by our expert Scheduling Team. Registered shoppers have to apply for surveys and we choose who is the best candidate according to your needs. We also have a strict stand-down period to ensure shopper rotation so you have fresh faces and feedback.

Your Satisfaction is Guaranteed

Satisfaction is not enough, we want our clients to be delighted with our services. Our reputation is built on trust and quality. Be assured, if you aren’t happy, we’ll fix it. Not a problem.

A successful Mystery Shopping program needs a few good teams.

To move forward we need to get 4 teams on the same page. We’ll make sure your goals are fair to your team and that our solution is fair to our Mystery Shopping team.

01.

You

We’ll help identify your needs, what you want to achieve and what you’ve already tried. We’re here to help you figure it out.

02.

Your team

We’ll then ask; is the project fair to your team? Are they going to love and support it? We want your team on board!

03.

Us

Can our admin and scheduling teams successfully pull the project together? Can we deliver exceptional value?

04.

Our team

Is this achievable for our Mystery Shoppers? Is the shopper payment fair for the expectations? How can we attract the best shoppers for your project?

Just some of the industries we can help

From retail, hospitality, beauty, entertainment, health services and everything in-between, there isn’t an industry we can’t design a solution for.

What our clients say

Since working with Jen Wells and the team at Above Benchmark we have been able to engage with our teams much more effectively regarding customer service levels. We have been able to strengthen our customer service standards and measure them so much more than we could have ever done ourselves. Attention to the key elements of our customer service standards that support our brand promise is possible now with the reporting tools provided to us, thanks Jen!

NVC partnered with Above Benchmark in 2016 to deliver client satisfaction surveys, including the NPS measurement for our vet clinic network. This deliverable not only gave our clinic’s clients a voice to communicate their level of satisfaction and other suggestions for our clinics, but also gave our clinics a much greater insight into the satisfaction of their clients. We also found the ability to customise our reporting to suit our business requirements key to all the levels of our business enthusiastically adopting this platform.

The Yiros Shop partnered with Above Benchmark in 2018 for our Mystery Shopping Program. It’s one of the best tools to manage my businesses. The reporting is really in depth and can be customised to like needs. In the first few months, we’ve already implemented several changes that have helped improve our customer satisfaction. We are now getting consistent results across all of our restaurants. I highly recommend using their services!

Jen Wells is one of those amazing people whose passion for what she does translates into outstanding attention to detail and a fierce dedication to achieving the best possible results for her clients. Jen designed and implemented an automated online assessment tool for me that not only looks good but has all the functionality I wanted. I highly recommend Jen and Above Benchmark to anyone who wants to create exceptional outcomes in customer service.

The Above Benchmark team has helped us significantly improve customer experience and engagement. They’re so much more than a standard mystery shopper company – they go above and beyond working with clients to ensure they are using the service to its potential. Thank you so much Jen and crew!

Above Benchmark really understands your business so that the mystery shopping actually adds value. We regularly receive detailed evaluations of a customer experience and meaningful results. The end result is fantastic. Our customers now have a better experience when dealing with our business. Above Benchmark is a valued 5 star business partner of Market Direct Campers.

The customised reporting and constant tweaking show the thoughtfulness of the Above Benchmark team and their commitment to our company in ensuring that the product is bespoke to our business. Above Benchmark are purpose-driven, and the detailed comments provide our managers with a realistic picture of the service we are providing for our customers. It is without hesitation that I have and will continue to recommend their services.

Mystery shopping that works for you Improve your service & create loyal customers