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When we talk about customer service, the spotlight almost always shines on staff. Baristas, cashiers, waiters, sales assistants, beauty therapists, call centres, all trained to greet us with enthusiasm, answer our questions, solve our problems, and go the extra mile. But there’s another
Every October, companies around the world pause to recognise one of the most integral parts of their business: their customer service teams. From October 6th, Customer Service Week is a dedicated time to shine a spotlight on the people who keep customers happy,
In the mystery shopping industry, the pursuit of excellence hinges on more than just gathering data, it demands a meticulous approach that puts the customer at the centre. At Above Benchmark, our passion is helping clients achieve customer service excellence. We have crafted
Businesses striving to differentiate themselves must gain a clear, unbiased understanding of how their service performs from the customer’s perspective. This is where mystery shopping comes into play: establishing a benchmark and consistently measuring the service. But from all the market research tools
Occasionally one of the news programs will run a story on Mystery Shoppers, saying how it’s easy money, quoting three-figure payments and generally making us wonder why Gina Reinhardt bothers with mining when you can get paid to shop. So if it’s not
At Above Benchmark, our mystery shoppers are the cornerstone of everything we do. We understand the vital role they play in providing valuable insights and feedback that help our clients improve their customer experience. As the most respected mystery shopping provider in Australia,
Everyone knows the tangible benefits of a Mystery Shopping Program. Every month, our clients and their team receive their mystery shopping report and reflect on the feedback, drawing comparisons to their other locations/franchises and their mystery shopping reports. It is immensely helpful to have
As a mystery shopper, your ability to provide accurate, detailed, and objective reports is crucial to the success of the entire mystery shopping program. Your insights and experiences can greatly impact the businesses you evaluate, making it vital to ensure your reports are
At Above Benchmark, we are the customer service experts, providing customised mystery shopping programs to our clients for over two decades. We understand the pivotal role that mystery shopping plays in delivering exceptional customer experiences. With a steadfast commitment to our clients, we
