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Consistency is key to a successful mystery shopping program. We’re sure you will have noticed how good you feel after a workout. Sure your muscles ache a little, but you have put them to the test and feel strong. A week later and
As we enter the holiday season, businesses can seize a valuable opportunity to promote customer engagement and drive sales through the promotion of gift cards. In the lead-up to Christmas, team members should be promoting gift cards, not only to increase revenue but
Delivering exceptional customer service is a crucial component for success. Companies strive to find the delicate balance with their mystery shopping programs. They need to hold employees accountable for their performance, while also fostering an environment of continual improvement and forward momentum. However,
In order for mystery shopping programs to work, mystery shoppers must remain mysterious. Stating the obvious, right? But it can sometimes be challenging for mystery shoppers to maintain anonymity while conducting mystery shops. Mystery shoppers have the unique task of having to act
Every restaurant needs a mystery shopping program. Enjoying evenings at home have never been more achievable, with food delivery services and Netflix, so the advantage great face-to-face customer service gives a business has never been more important. How can noisy crowds, difficult parking,
Delivering outstanding customer service is crucial to retaining customers and gaining a competitive edge in today’s market. So how can businesses ensure they consistently meet, and exceed, customer expectations? The answer lies in setting benchmarks for their customer service. This is the only
In today’s competitive landscape, customer service is a key differentiator and its impact on sales cannot be overstated. Businesses that prioritise exceptional customer service experience higher revenue than their competitors. This is true in every industry, from retail, to hospitality, B2B, trades, and
Occasionally one of the news programs will run a story on Mystery Shoppers, saying how it’s easy money, quoting three-figure payments and generally making us wonder why Gina Reinhardt bothers with mining when you can get paid to shop. So if it’s not
In the dynamic world of business, being business-ready and maintaining a professional and level-headed approach to feedback, complaints, and reviews is crucial to success. Whether you are a small business owner responding to customer complaints, working from home around your kids, or an
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