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In today’s competitive business landscape, Australian companies are continuously seeking effective strategies to boost revenue and profitability. One highly impactful approach to boost revenue is with a mystery shopping program. Rising interest rates are resulting in fewer customers and less growth. Therefore, it
The beginning of the new financial year marks a significant milestone for businesses and their stakeholders. It’s a time to reflect on the successes and challenges of the past financial year and set goals for the year ahead. You can simplify reflection by
As we celebrate our 21st year in the mystery shopping industry, we can’t help but reflect on how the industry has evolved since we first started. Changes include the rise of online shopping to the increasing importance of customer experience over standard service.
With the current avenues of communication between businesses and customers, there’s never been a better time to foster customer engagement. Let’s look at why it’s important to keep your business listings up-to-date. Businesses now have unprecedented reach to their customer base. They
Mystery Shopping and Audits are very different services, each with their own benefits. The services can be easily confused and sadly, sometimes they are combined. As Australia’s leading mystery shopping and customer satisfaction provider, Above Benchmark carefully designs all of our programs around
“What is Sassie mystery shopping?” We receive a lot of enquiries from mystery shoppers and clients asking what Sassie and Presto are and what our connection is to them. Quite simply, Sassie and Presto are mystery shopping software programs. While some Mystery Shopping
Almost everyone is familiar with mystery shopping, but a good mystery shopping program goes far beyond the mystery shop itself. Many businesses value their mystery shopping program only as a way to understand what’s going on at individual locations. Having feedback on which
Today is International Women’s Day, a very special day when Above Benchmark celebrates the women who play an integral role in our business. Our network consists of incredible and accomplished women, from our CEO, to our administration and HR teams, mystery shoppers, clients,
We’re often asked how to successfully launch a mystery shopping program. Getting the launch right is just as important as the program design. Through our mystery shopping programs, Above Benchmark enjoys assisting businesses to develop a deeper understanding of their customers’ experiences. Our
