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Delivering outstanding customer service is crucial to retaining customers and gaining a competitive edge in today’s market. So how can businesses ensure they consistently meet, and exceed, customer expectations? The answer lies in setting benchmarks for their customer service. This is the only
In today’s competitive landscape, customer service is a key differentiator and its impact on sales cannot be overstated. Businesses that prioritise exceptional customer service experience higher revenue than their competitors. This is true in every industry, from retail, to hospitality, B2B, trades, and
In the dynamic world of business, being business-ready and maintaining a professional and level-headed approach to feedback, complaints, and reviews is crucial to success. Whether you are a small business owner responding to customer complaints, working from home around your kids, or an
In the world of retail and business, basic customer service is the cornerstone of success. It’s not just about transactions; it’s about authentic connections that leave a lasting impression. It is essential, but often taken for granted. In this simple guide, we’ll delve
As a business, achieving longevity and success is a cause for celebration. At Above Benchmark, we are proud to announce our 22 years in the mystery shopping industry. It’s a significant milestone that reflects our dedication to providing exceptional service, delivering valuable insights
Designing a mystery shopping survey is a strategic process that requires careful planning and consideration. Think about when a customer comes into your business, what do you want them to experience? By following a systematic and introspective approach, businesses can create mystery shopping
Valentine’s Day is one of those holidays that gives consumers an excuse to spend money on gifts for their loved ones, but it also gives businesses a reminder to show their customers some love and extra attention too. In the same way that
In today’s highly competitive marketplace, providing exceptional customer service is crucial for businesses to thrive and succeed. One effective strategy that companies utilise is customer service mapping. This approach involves analysing and visualising the entire customer journey to gain a deep understanding of
Setting personal goals is like charting a course for your life and so it is the same with setting customer service goals for your business. Whether they’re short or long-term objectives, personal or business-orientated, goals serve as your compass. Goals direct your actions,
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