At Above Benchmark, we are the customer service experts, providing customised mystery shopping programs to our clients for over two decades. We understand the pivotal role that mystery shopping plays in delivering exceptional customer experiences. With a steadfast commitment to our clients, we unveil our comprehensive guarantee that encompasses every facet of our services – from custom survey design to meticulous data gathering.
Customised Survey Design
One-size-fits-all solutions simply don’t cut it when it comes to mystery shopping. We recognise the unique nuances of each client’s business and the importance of tailored approaches. Our guarantee to clients starts with the promise of customised survey design and open communication. By understanding our client’s specific needs, we craft surveys that target the key touchpoints and areas of interest, ensuring that each mystery shopping program is precisely aligned with the client’s objectives.
Commitment to Customer Service
Our dedication to improving customer service forms the bedrock of our guarantee. Take a look through our blog articles and you will see we live and breathe customer service. We believe that excellent customer service is achievable and maintainable with a consistent mystery shopping program. Therefore, we stand alongside our clients at every step of the journey, ensuring unparalleled support, open communication, and timely issue resolution.
With Above Benchmark, expect nothing less than a seamless, responsive, and client-centric experience. For more information, please read our articles about our commitment to customer service and our decades of experience.
Providing Accurate Data
When it comes to mystery shopping, accuracy is essential. Our guarantee assures clients that the reports they receive are not just comprehensive, but also as accurate as possible. However, mystery shoppers are human and can make mistakes, so we uphold stringent quality control measures to validate the information captured, providing our clients with the assurance that the insights they receive truly reflect the ground reality of their customer experience. Trust in our reports forms the cornerstone of a client’s mystery shopping program.
Data Analysis and Insights
Uncovering actionable insights within the collected data sets us apart. Our guarantee encompasses the promise of meaningful data analysis and actionable insights. We go beyond presenting raw data, leveraging our expertise to distill the information into valuable, actionable intelligence. From flashpoints to pattern recognition, our reports are enriched with in-depth analysis and client-specific considerations, empowering our clients to drive tangible improvements within their business. For more information about what happens after the mystery shop, please read this article.
We Will Do Our Best
We are dedicated to meeting all of your location and service requests. While mystery shopping cycles may not always run smoothly due to potential constraints, such as location limitations, scheduling conflicts, or unforeseen circumstances, we want to assure you that we will consistently go above and beyond to accommodate your needs. We will provide updates and proactively address any challenges that may arise.
Celebrating the Wins
At Above Benchmark, we run our own business with a culture of celebration and we bring that to our clients, as well. We will champion your wins, sending certificates to locations that score 100% in their mystery shopping reports, and acknowledge patterns of excellence. Mystery shopping is not just about identifying areas for improvements, it’s about acknowledging those who are performing well and consistently.
Commitment to our Mystery Shoppers
Lastly, we need to also share that our commitment extends beyond our clients to our network of mystery shoppers, who play the pivotal role in every mystery shopping program. We believe in fostering a respectful environment that promotes loyalty from our mystery shoppers and excellence in accurate report writing. Mystery shoppers are not a number to us, they are a valued part of our team. Therefore, we believe in fair pay and fair instructions.
At Above Benchmark, our guarantee to clients reflects our unwavering commitment to customer service. From customised survey design to providing accurate reports and insightful data analysis, our promise is to elevate the impact of mystery shopping for each and every client. With us, embark on a journey of growth and discovery as you reap the benefits of mystery shopping and exceptional customer experiences. If you would like to discuss our commitment to clients, please contact us for a no obligations chat.
