If you want to learn more about your industry, your customers, your staff or even your competitors you’ve come to the right place.
At Above Benchmark we’re survey design experts and we have a solution for your needs- whatever they may be.
Combining our expert team and the best software in the industry, we can design any style of survey with numerous delivery options. Whether you need a skilled Mystery Shopper to visit your business or if you'd like to capture feedback from all of your customers or clients, we have a solution. We offer a range of tailor made services that deliver the answers you want with minimal fuss, leaving you maximum time to work on your business.
What makes Above Benchmark the best choice for your project?
We hope you like feeling valued and appreciated because that's how we do business!
No need to overcomplicate things- with a big powerful reporting platform, we still want to make it easy for you and your team.
Chosen for their skill and desire to make a difference, we hire for talent, passion and enthusiasm.
We do business with people we like and respect. We embrace your goals so we can help you achieve them.
We don't just solve problems, we predict them so they can be avoided before they occur.
You’re busy. Really busy. You need fast accurate results and the support of your team. We have a plan for that.
Mystery Shopping is a qualitative and accurate way to assess customer service standards, but its reputation leaves a lot to be desired. In this article we do a mini-reputation audit on Mystery Shopping and explain why it’s such a valuable tool.
A traditional Easter Egg Hunt involves a bunny. This hunt involves a mouse. Try and find some of the hidden (and very funny) online marketing gems.
We spent a lot of time researching different mystery shopping providers. There are a lot of them out there and there are many things to consider when trying to compare apples with apples.
What really stood out with Above Benchmark was the flexibility and attention to our specific needs. Jen Wells has remarkable insight and aptitude in all areas of the retail industry. Together we developed a mystery shopping program that was directly aligned with our training program and our unique pathway to a sale.
That was my perspective prior to our first survey being published. When the reporting results came out I was totally blown away. We now have a system in place that totally isolates any weaknesses in our sales process that we can address with pinpoint accuracy.
Above Benchmark have totally under promised, over delivered and exceeded our expectations. The amount of groundwork and personal attention they have given us, in my opinion totally outweighs the monthly fee that we pay for the service.
Since working with Jen Wells and the team at Above Benchmark we have been able to engage with our teams much more effectively regarding customer service levels.
We have been able to strengthen our customer service standards and measure them so much more than we could have ever done ourselves.
The survey results allow us to now celebrate individual stores and teams successes each month and identify elements of our customer service standards that still require some attention. Our Store Managers are able to present the results to their teams in such a way that everyone is hungry for the results each month.
Attention to the key elements of our customer service standards that support our brand promise is possible now with the reporting tools provided to us, thanks Jen!
We’ve designed projects for a range of clients from different industries.
Our services are incredibly flexible, we haven't come across an industry we couldn't help.