Our Mystery Shopping services will help you increase your sales and improve your customer experience.

Since working with Jen Wells and the team at Above Benchmark we have been able to engage with our teams much more effectively regarding customer service levels. We have been able to strengthen our customer service standards and measure them so much more than we could have ever done ourselves. Attention to the key elements of our customer service standards that support our brand promise is possible now with the reporting tools provided to us, thanks Jen!

NVC partnered with Above Benchmark in 2016 to deliver client satisfaction surveys, including the NPS measurement for our vet clinic network. This deliverable not only gave our clinic’s clients a voice to communicate their level of satisfaction and other suggestions for our clinics, but also gave our clinics a much greater insight into the satisfaction of their clients. We also found the ability to customise our reporting to suit our business requirements key to all the levels of our business enthusiastically adopting this platform.

The Yiros Shop partnered with Above Benchmark in 2018 for our Mystery Shopping Program. It’s one of the best tools to manage my businesses. The reporting is really in depth and can be customised to like needs. In the first few months, we’ve already implemented several changes that have helped improve our customer satisfaction. We are now getting consistent results across all of our restaurants. I highly recommend using their services!

Jen Wells is one of those amazing people whose passion for what she does translates into outstanding attention to detail and a fierce dedication to achieving the best possible results for her clients. While I haven’t required (not yet at least) her mystery shopping services, Jen designed and implemented an automated online assessment tool for me that not only looks good but has all the functionality I wanted – including some I hadn’t thought of but that Jen predicted I may want for the future. Always professional and delightful to work with, I highly recommend Jen and Above Benchmark to anyone who wants to create exceptional outcomes in customer service.

The Above Benchmark team have helped us significantly improve customer experience and engagement. They’re so much more than a standard mystery shopper company – they go above and beyond working with clients to ensure they are using the service to its potential. Thank you so much Jen and crew!

Above Benchmark really understands your business so that the mystery shopping actually adds value. We regularly receive detailed evaluations of a customer experience and meaningful results. The end result is fantastic. Our customers now have a better experience when dealing with our business. Above Benchmark is a valued 5 star business partner of Market Direct Campers.

The customised reporting and constant tweaking show the thoughtfulness of the Above Benchmark team and their commitment to our company in ensuring that the product is bespoke to our business. Above Benchmark are purpose-driven, and the detailed comments provide our managers with a realistic picture of the service we are providing for our customers. It is without hesitation that I have and will continue to recommend their services.