Mystery Shopping
Have our skilled Mystery Shoppers evaluate your business!
View serviceContact us today 1300 400 716 | info@abovebenchmark.com.au
Our Mystery Shopping services will help you increase sales and improve your customer experience.
Customer Satisfaction
Ask your own customers or clients to rate your business!
View serviceCustom Design
Need something unique? We’ve got you covered.
View serviceOur range of services can be custom designed to your exact needs.
For over two decades, we’ve been helping our clients grow their business and increase their sales. We have an expert team, the best software in the industry and an absolute passion to keep things simple. With a range of custom designed services, we’ll deliver the answers you want with minimal fuss, leaving you maximum time to work on your business.
Numbers you can trust
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What makes
Above Benchmark the best choice for your project?
We're all about personalised service.
We hope you like feeling valued and appreciated because that’s how we do business!
We have an amazing team.
Chosen for their skill and desire to make a difference, we hire for talent, passion and enthusiasm.
More than problem solvers.
We don’t just solve problems, we predict them so they can be avoided before they occur.
We make stuff simple.
No need to overcomplicate things- with a big powerful reporting platform, we still want to make it easy for you and your team.
We love our clients.
We do business with people we like and respect. We embrace your goals so we can help you achieve them.
We get it.
You’re busy. Really busy. You need fast accurate results and the support of your team. We have a plan for that.
What our clients say
Clients
We’ve designed projects for global brands, retail giants, growing fast food chains and just about everything in between.
Our services are so incredibly flexible, we haven’t come across an industry we couldn’t help.
Consumer trends change at record pace. Our Mystery Shopping services give you the insights you need to make quick and informed decisions to grow your business.
Latest news
Set Benchmarks to Drive Customer Service Excellence
October 15, 2024
Delivering outstanding customer service is crucial to retaining customers and gaining a competitive edge in today’s market. So how can businesses ensure they consistently meet,
What Gets Measured Gets Improved – To Increase Your Sales, You Need to Measure Your Customer Service
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In today’s competitive landscape, customer service is a key differentiator and its impact on sales cannot be overstated. Businesses that prioritise exceptional customer service experience
Everything you need to know about becoming a Mystery Shopper
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Occasionally one of the news programs will run a story on Mystery Shoppers, saying how it’s easy money, quoting three-figure payments and generally making us
The Importance of Being Business-Ready: Navigating Customer Feedback and Complaints
June 26, 2024
In the dynamic world of business, being business-ready and maintaining a professional and level-headed approach to feedback, complaints, and reviews is crucial to success. Whether
The Basics of Customer Service: A Simple Guide to Elevate Your Business
June 11, 2024
In the world of retail and business, basic customer service is the cornerstone of success. It’s not just about transactions; it’s about authentic connections that