Above Benchmark - Mystery Shopping Australia

Mystery Shopping

Have our skilled Mystery Shoppers evaluate your business!

Customer Satisfaction

Ask your own customers or clients to rate your business!

Custom Design

Need something unique? We’ve got you covered.

Our range of services can be custom designed to your exact needs.

For close to two decades, we’ve been helping our clients grow their business and increase their sales. We have an expert team, the best software in the industry and an absolute passion to keep things simple. With a range of custom designed services, we’ll deliver the answers you want with minimal fuss, leaving you maximum time to work on your business.

Learn more about us

Numbers you can trust

0 +

Years experience

0 +

Industries

0 +

Registered Shoppers

0 %

Positive Feedback

What makes
Above Benchmark the best choice for your project?

We're all about personalised service.

We hope you like feeling valued and appreciated because that’s how we do business!

We have an amazing team.

Chosen for their skill and desire to make a difference, we hire for talent, passion and enthusiasm.

More than problem solvers.

We don’t just solve problems, we predict them so they can be avoided before they occur.

We make stuff simple.

No need to overcomplicate things- with a big powerful reporting platform, we still want to make it easy for you and your team.

We love our clients.

We do business with people we like and respect. We embrace your goals so we can help you achieve them.

We get it.

You’re busy. Really busy. You need fast accurate results and the support of your team. We have a plan for that.

What our clients say

Since working with Jen Wells and the team at Above Benchmark we have been able to engage with our teams much more effectively regarding customer service levels. We have been able to strengthen our customer service standards and measure them so much more than we could have ever done ourselves. Attention to the key elements of our customer service standards that support our brand promise is possible now with the reporting tools provided to us, thanks Jen!

NVC partnered with Above Benchmark in 2016 to deliver client satisfaction surveys, including the NPS measurement for our vet clinic network. This deliverable not only gave our clinic’s clients a voice to communicate their level of satisfaction and other suggestions for our clinics, but also gave our clinics a much greater insight into the satisfaction of their clients. We also found the ability to customise our reporting to suit our business requirements key to all the levels of our business enthusiastically adopting this platform.

The Yiros Shop partnered with Above Benchmark in 2018 for our Mystery Shopping Program. It’s one of the best tools to manage my businesses. The reporting is really in depth and can be customised to like needs. In the first few months, we’ve already implemented several changes that have helped improve our customer satisfaction. We are now getting consistent results across all of our restaurants. I highly recommend using their services!

Jen Wells is one of those amazing people whose passion for what she does translates into outstanding attention to detail and a fierce dedication to achieving the best possible results for her clients. While I haven’t required (not yet at least) her mystery shopping services, Jen designed and implemented an automated online assessment tool for me that not only looks good but has all the functionality I wanted – including some I hadn’t thought of but that Jen predicted I may want for the future. Always professional and delightful to work with, I highly recommend Jen and Above Benchmark to anyone who wants to create exceptional outcomes in customer service.

The Above Benchmark team have helped us significantly improve customer experience and engagement. They’re so much more than a standard mystery shopper company – they go above and beyond working with clients to ensure they are using the service to its potential. Thank you so much Jen and crew!

Above Benchmark really understands your business so that the mystery shopping actually adds value. We regularly receive detailed evaluations of a customer experience and meaningful results. The end result is fantastic. Our customers now have a better experience when dealing with our business. Above Benchmark is a valued 5 star business partner of Market Direct Campers.

The customised reporting and constant tweaking show the thoughtfulness of the Above Benchmark team and their commitment to our company in ensuring that the product is bespoke to our business. Above Benchmark are purpose-driven, and the detailed comments provide our managers with a realistic picture of the service we are providing for our customers. It is without hesitation that I have and will continue to recommend their services.

Clients

We’ve designed projects for global brands, retail giants, growing fast food chains and just about everything in between. Our services are so incredibly flexible, we haven’t come across an industry we couldn’t help.

Let us help you

Consumer trends change at record pace. Our services give you the insights you need to make quick and informed decisions to grow your business.

Latest news

Everything you need to know about becoming a Mystery Shopper

September 1, 2020

Occasionally one of the news programs will run a story on Mystery Shoppers, saying how it’s easy money, quoting three-figure payments and generally making us

Your New Financial Year Resolutions

August 24, 2020

Six months ago, as we moved into a new decade, one of the biggest marketing trends we identified at Above Benchmark was a focus on

How to Spot a Mystery Shopping Scam

August 18, 2020

Mystery Shopping is a dynamic, fast-paced and fun industry, which we love. Unfortunately, it also attracts scammers because it’s primarily arranged online, often involves the

Why You Need Authentic Brand Ambassadors

August 13, 2020

The key to increasing sales volume is to improve the customer’s experience. It’s impossible for a company to do that without having a strong brand

Why you need a Mystery Shopping Program before you franchise

August 9, 2020

Congratulations for thinking about franchising your business, that is the first step. You’re starting with a popular brand that you believe in and want to