At Above Benchmark, our mystery shoppers are the cornerstone of everything we do. We understand the vital role they play in providing valuable insights and feedback that help our clients improve their customer experience. As the most respected mystery shopping provider in Australia, we take immense pride in our commitment to our valued mystery shoppers and show this in a number of important ways:
Respect
Above Benchmark pledges to always respect our mystery shoppers, recognising and valuing their contributions to our clients’ mystery shopping programs. We understand the importance of their role and are committed to treating them with the dignity and consideration they deserve.
Fair and Prompt Payment Guaranteed
One of the ways in which we show our respect for our mystery shoppers is through our guarantee to always pay fairly and promptly. We understand the time and effort our mystery shoppers invest in carrying out mystery shops. Therefore, we believe in compensating them appropriately for their work. As the fastest paying mystery shopping provider in Australia, Above Benchmark pays our mystery shoppers within one week of our Quality Control team processing their reports, provided their shopper profile is up-to-date.
Clear and Thorough Instructions
We guarantee to always provide clear and thorough instructions for every mystery shop. We understand that precise guidance is crucial for our mystery shoppers to carry out their tasks effectively. At Above Benchmark, we ensure that they have all the information they need to perform their evaluations accurately.
Accessible Support
We are committed to being available within a reasonable timeframe so we can address any queries or concerns our mystery shoppers may have. Whether it’s responding to scheduling questions, seeking guidance, or providing feedback, our support team offers prompt and helpful assistance.
Opportunity to Fix Mistakes
Mistakes can happen, and we guarantee to allow our mystery shoppers the opportunity to rectify any errors, where possible. We believe in nurturing a supportive environment where our shoppers feel empowered to learn and grow from their experiences.
Feedback
Our Quality Control Team provides feedback to our mystery shoppers. This feedback helps them to improve their skills and deliver even better results. We also recognise and celebrate the achievements of our mystery shoppers through our Shopper of the Month program. This program acknowledges outstanding performance and dedication. It also serves as an inspiration to all of our mystery shoppers to strive for excellence.
Encouragement
We encourage our mystery shoppers to join as many mystery shopping providers as possible. This helps them to hone their skills further and fosters a professional mindset. Experience has shown us that the mystery shoppers who sign up with more than one mystery shopping provider are far more likely to continue shopping and enjoy a greater sense of fulfilment.
At Above Benchmark, we extend our respect and appreciation for our mystery shoppers beyond mere words. It’s ingrained in our core values and reflected in our unwavering commitment to creating a positive and rewarding experience for our valued contributors. We are all working towards the common goal of improving customer service. We are committed to ensuring that everyone’s efforts are always acknowledged, respected, and rewarded. Please click here if you would like to join our growing team of mystery shoppers.
