We spent a lot of time researching different mystery shopping providers. There are a lot of them out there and there are many things to consider when trying to compare apples with apples.
What really stood out with Above Benchmark was the flexibility and attention to our specific needs. Jen Wells has remarkable insight and aptitude in all areas of the retail industry. Together we developed a mystery shopping program that was directly aligned with our training program and our unique pathway to a sale.
That was my perspective prior to our first survey being published. When the reporting results came out I was totally blown away. We now have a system in place that totally isolates any weaknesses in our sales process that we can address with pinpoint accuracy.
Above Benchmark have totally under promised, over delivered and exceeded our expectations. The amount of groundwork and personal attention they have given us, in my opinion totally outweighs the monthly fee that we pay for the service.