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Why Working Remotely Works

Working remotely (or telecommuting) is becoming increasingly popular as businesses realise employee engagement does not depend on their physical presence in a stuffy office. The […]

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7 Proven Strategies to get Customer Feedback

Customer satisfaction surveys help you understand your customers, leading to a more positive customer experience and increased sales. We look at the top ways you can boost your survey returns and learn more from your customers.

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Mystery Shopping – Why the Bad Rep?

Mystery Shopping is a qualitative and accurate way to assess customer service standards, but its reputation leaves a lot to be desired. In this article we do a mini-reputation audit on Mystery Shopping and explain why it's such a valuable tool.

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