Mystery Shopping is a qualitative and accurate way to assess customer service standards, but its reputation leaves a lot to be desired. In this article we do a mini-reputation audit on Mystery Shopping and explain why it's such a valuable tool.
A traditional Easter Egg Hunt involves a bunny. This hunt involves a mouse. Try and find some of the hidden (and very funny) online marketing gems.
Every retail business needs to assess their employees on a regular basis. Here are the five top reasons why a Mystery Shopping Program is vital to increased sales volume.
You can never have enough Brand Advocates. They sell your product without wanting anything in return. Read how your brand can attract more advocates.
Promote sales growth by finding out what your Employee Net Promoter Score (eNPS) is and identify how loyal and engaged your employees are to your brand.
Find out why companies rely on the Net Promoter Score to assess customer loyalty and promote sales growth.