Are you interested in becoming a Mystery Shopper?

If you are looking for a flexible job that fits around your other commitments, then Mystery Shopping could be for you!  We have clients all across the country, from retail, to restaurants, chemists and even vet clinics!  We are a real company, with real surveys and we are looking for real shoppers to join our team.

Please select your state on the map below to begin your application.


NSW | VIC | ACT | NT | QLD | SA | TAS | WA

We don’t just hire “anyone” and we certainly don’t mass-hire everyone who applies, so if you would like to join our team please take a moment to learn a little more about what you can expect from us and what we expect from our mystery shoppers;

Our mystery shoppers can expect Above Benchmark:

  • to be professional, honest and fair
  • to provide clear and concise instructions
  • to be contactable if you have a question
  • to pay what a job is worth
  • to pay quickly; usually within 7 days
  • to abide by the MSPA Code of Ethics

We expect our mystery shoppers:

  • to be reliable
  • to be great communicators
  • to thoroughly read all info provided
  • to be confident and enthusiastic
  • to be fair to the business being surveyed
  • to be discrete when conducting your survey
  • to keep all results confidential
  • to respect our deadlines and submit on time
  • to be professional and honest
  • to reply promptly if contacted


Here is what some of our expert Mystery Shoppers are saying…

“As a shopper with Above Benchmark, I feel like a valued member of a team, working both to reward excellent service and to improve the service experience for all customers. This is in no small part due to the timely communication and detailed feedback received from the Above Benchmark office, which helps me improve and maintain the quality of the reports I submit. The flexibility of shopping times demonstrates an understanding of the complex life of the professional shopper, while also helping to preserve our anonymity – we might be anyone, anywhere, anytime! Thank you, Above Benchmark, for raising the bar for my mystery shopping experiences!”
VIC, Australia

. . .

“I have worked as a Mystery Shopper for many years and have done hundreds of jobs for the 8 Mystery Shopper Providers that I work for. I am astonished at the differences in integrity that exists between them! Everything I have seen indicates that Jen Wells and the Above Benchmark team treat their clients with great respect, and I can personally vouch for the fact that they treat their shoppers the way that shoppers should be treated. I am often amazed at how quickly reports are proofread and delighted that the staff at Above Benchmark are so approachable if I need to clarify even the smallest detail.  I can only say how happy I am to be a part of the Above Benchmark team. Their standard is high, and that fact makes me want to do my best for them.”
QLD, Australia

. . .

“Having worked with Above Benchmark over a number years, I can honestly say that they are an outstanding business to deal with. The team are easy to contact, are passionate about their jobs and go above (no pun intended) and beyond the usual level of customer service provided by businesses of the same type. You’ll never be disappointed working with Above Benchmark.”
VIC, Australia

. . .

“In every area of my dealings with Above Benchmark I have nothing but the highest praise. Jen and her team strive for the best for both the clients they represent and the shoppers they employ and their passion and enthusiasm show in all they do. Communication is always open and they are the quickest Mystery Shopping company to pay that I know of. I know this company will just continue to go from strength to strength.”
QLD, Australia

. . .

“It is an absolute pleasure to work with Jen and her team at Above Benchmark. Excellent communication, above average pay rates, fair and fast payment, well-written briefs, reliable software and easy to complete forms. Above Benchmark fits this bill.”
QLD,  Australia

. . .

“Working with Above Benchmark is one of the best decisions I’ve made since starting this intriguing hobby. They are incredibly fair and generous in their payments, understanding when things are beyond your control, and the assignments are fun and interesting! I don’t feel like just another number in a huge pool of nameless pawns like I do with some other MS companies. Above Benchmark are the kind of company you really want to do well for; which means the reports will be even more useful for the clients, and isn’t that what Mystery Shopping is all about? I can’t recommend them highly enough. Thanks, guys!”
NSW, Australia