A snapshot of our history…
With a passion for exceptional customer service, Above Benchmark opened its doors for business in Queensland Australia in 2002. Our original goal was to work closely with Qld based businesses to develop Customer Service Strategies for our unique market. We soon realised that businesses Australia wide wanted to benefit from working with a company that offered a more personalised approach to this industry and so we expanded our business and partnered with new clients nationwide.
HIGHLIGHTS FROM THE LAST FEW YEARS
2013 – we launched our very first mobile phone APP! To combat the ever-increasing email spam and delays in messages, our developers created an APP so shoppers can be notified of job releases directly to their phones, wherever they are.
2014 – we launched our new Customer Satisfaction services, the best way to find out exactly how our clients’ customers rate their service. Mid-year we launched our all new and improved reporting system. New features, including fully customised and personalised reports and automated delivery without the need to sign-in to the reporting software, means our clients can stay up to date wherever they are and on any device.
2015 – we kicked off the year by customising our service structure, now allowing us to work with clients of ANY size! This was possibly one of the most exciting changes to our company. We also updated our mystery shopper payment system and can confidently claim we have the fastest payments in the country. While some of our competitors make shoppers wait up to 3 months for their payment, we pay within 7 days.
2016-17 – we increased our admin team to provide even more personalised client care and reporting support. We launched our completely new and fully responsive website and published our first blog to keep both client and shoppers in the loop and up to date. We also opened our Instagram account aiming to inspire small businesses to monitor their customer service and create more loyal customers.
2018 – we partnered with several new clients in the quick service/fast food industry, increased our support team and celebrated our 16th Birthday!
2019 – is off to a flying start! We’ve launched our new logo and corporate branding and the response from Clients, Mystery Shoppers and the general public has been fantastic.
We’ll continue to design and deliver projects that help our clients increase their sales.